Privacy Policy
Introduction
Welcome to Velotura by Toppen d.o.o. (“Company,” “webpage,” “we,” “our,” or “us”). We are committed to protecting your privacy and ensuring that all customer data remains within our company ecosystem. This Privacy Policy describes how we collect, use, and protect your personal information when you use our application (“webpage”).
Data Collection and Usage
We collect only the necessary data required to provide and improve our services. Your personal information will solely be used for the intended purposes related to the webpage’s functionality and user experience. We do not sell, rent, or share your data with any third parties under any circumstances unless it´s necessary for the business purpose.
We may collect the following types of personal information:
- Personal Identifiers: No personal identifiers are collected.
- Device Information: Information about the device you use to access the webpage, such as the device model, operating system, and app version for analytics and performance purposes.
- Usage Data: Information about how you interact with the webpage, including features used, actions taken, and performance data.
We may use the information we collect for the following purposes:
- To provide, maintain, and improve the webpage’s functionality and performance.
- To personalize your user experience.
- To send you notifications about updates, offers, and other communications related to the webpage (with your consent).
- To monitor usage patterns to improve app features and functionality.
- To comply with legal obligations or protect our legal interests.
Data Security
We implement security measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. Access to customer data is restricted to authorized personnel. This includes authorized individuals ie tax consultants, lawyers, certified technical cloud suppliers and additional individuals, who require it for operational purposes.
We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction. However, no method of data transmission over the internet or electronic storage is 100% secure, so we cannot guarantee the absolute security of your data.
Data Storage and Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with our legal obligations, resolve disputes, and enforce our agreements.
User Rights
In accordance with the General Data Protection Regulation (GDPR) and Croatian data protection laws, users have the right to:
– Access their personal data.
– Request correction or deletion of their data.
– Withdraw consent for data processing.
– Lodge complaints with the relevant data protection authority.
Requests regarding personal data can be submitted via velotura@yahoo.com.
Cookies and Tracking Technologies
We may use cookies and similar technologies to enhance the user experience and analyze webpage performance. Users may manage cookie preferences within their browser settings. Please read our Cookie Policy.
Third-Party Services
The webpage uses third-party services, including Countly, for analytics purposes. Countly helps us better understand how users interact with our webpage so we can improve functionality and user experience. Analytics data collected via Countly does not include personally identifiable information unless explicitly stated. Please refer to the Countly privacy policy for more details.
Any third-party links provided within the webpage do not collect personal data unless explicitly stated.
We may store your personal data in a third-party CRM system. This system allows us to manage customer interactions efficiently. Data stored in the CRM is processed securely and in compliance with applicable data protection laws. See the Odoo privacy policy for more information.
We do not share your personal information with third parties except in the following cases:
- Service Providers: We may share information with trusted third-party service providers who assist in the operation of the webpage (e.g., cloud hosting services). These third parties are bound by confidentiality agreements and are not authorized to use your information for any purpose other than to perform services for us.
- Legal Requirements: We may disclose your information if required by law, in response to legal requests from authorities, or to protect our legal rights.
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.
Third-Party Links
The webpage may contain links to other websites or third-party services that are not operated by us. We are not responsible for the content, privacy practices, or security of these third-party services. Please review their privacy policies before providing any personal data to them.
Children’s Privacy
The webpage is not intended for children under the age of 13. We do not knowingly collect personal data from children under 13. If you are a parent or guardian and believe we have collected personal data from a child, please contact us so that we can delete such data.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Users will be notified of significant updates through in-app notifications or other appropriate means.
Contact Information
For any questions or concerns regarding this Privacy Policy, please contact us.
Last Updated: 16.09.2025
